New Orleans Family Justice Center
Please find the links to the job descriptions below.
Position: Director of Program Development
Position: Bilingual Part-Time Case Management
The Bilingual Part-time Case Management Specialist/Client Advocate will work under the supervision of the Immigration Case Manager to perform a variety of tasks including, but not limited to, conducting initial survivor intakes, assisting with coordinating services between on-site and off-site service providers and partners, and providing other assistance to the Immigration Case Manager, as needed.
The Bilingual Part-time Case Management Specialist/Client Advocate will provide case management services for domestic violence and sexual assault survivors who enter the Family Justice Center, providing ongoing outreach to survivors and necessary linkages to assure resiliency and recovery from abuse.
The Bilingual Part-time Case Management Specialist/Client Advocate will assist with the development and implementation of the intake process. This may include making necessary changes to the intake process (forms, client tracking system) or assisting with compiling data for statistical reporting. In addition, the Bilingual Part-time Case Management Specialist/Client Advocate will work with other staff members to further develop case management services and to infuse new ideas into practice when supporting survivors.
Knowledge and Abilities
Proficiency in both Spanish and English required.
This position requires excellent interpersonal and communication skills. It requires the ability to function both independently and as part of a team. The Case Management Specialist/Client Advocate must be able to interface with a diverse population of clients, as well as have the ability to interact with various staff and partners. The Bilingual Part-time Case Management Specialist/Client Advocate must be able to multi-task in crisis situations, and must be flexible; able to adapt and adjust to sudden changes in business needs, resources or survivor needs.
Proficient in both Spanish and English.
Bachelor’s Degree and/or relative case management experience.
- Be familiar with all operations of the New Orleans Family Justice Center and feel comfortable assuming any role as needed and as directed.
- Provide initial intake services – intake form, safety plan, and lethality assessment.
- Provide crisis intervention and support to survivors.
- Obtain police reports/supplementary incident reports, as necessary.
- Explain available services to the survivor.
- Connect survivors to appropriate service providers – counseling, financial assistance resources, child care (Early Head Start) and communicating with agencies/organizations after referral.
- Communicate with on-site and offsite partners, including police, district attorney advocates, counselors, attorneys, and others to facilitate service delivery.
- Assistance in language-related areas.
- Assist with weekly group counseling.
- Document survivor referrals/services/efforts in client tracking system – ETO, and other systems used to record and measure outcomes.
- Maintain contact with survivors to determine changing safety needs, service outcomes, additional services needs, etc.
- Engage in established processes of exchanging information with both internal and external partners, when advocating for survivors.
- Ability to work with outside organizations and agencies in promoting the work of the New Orleans Family Justice Center.
- Attend staff meetings and department meetings as required.
- Attend training opportunities.
The Bilingual Part-time Case Management Specialist/Client Advocate reports to Immigration Case Manager.