Second Harvest Food Bank: Hiring Bilingual Community Advocate


New Orleans Facility

Position Summary
Position reports to the Community Advocacy Manager. Develops and coordinates outreach activities in targeted parishes within the company’s service area to build awareness of public assistance programs, including SNAP, FITAP, Medicaid, and CHIP. Works with member agencies, community-based organizations, and mobile pantries to offer public benefit services to individuals and families through distribution of information, pre-screenings, application assistance, follow-up, and monitoring. Develops partnerships with local agencies and non-profit organization to bring awareness to the social services provided by Second Harvest.

Duties and Responsibilities (not all inclusive)
· Provides over-the-phone and in-person information and application assistance for SNAP, FITAP, Medicaid, and CHIP to individuals and families.
· Participates in community-based functions to build awareness of the benefits of these programs.
· Cultivates partnerships with local agencies including social service organizations, food pantries, government offices, and other groups.
· Works at various social service agencies and emergency food pantries educating low-income individuals about Medicaid, CHIP, and SNAP benefits, conducting pre-screenings, assisting with application completion, and following up with applicants.
· Remains up-to-date on changes in assistance programs and shares this knowledge with staff and local partners.
· Provides referral help to individuals and families, program staff, and volunteers based upon a comprehensive understanding of available benefits.
· Performs various reporting functions including activity reporting for funding purposes; data recording as required by state contract; and application tracking.
· Travels significantly throughout the service area and interacts with low-income and ethnically-diverse populations.
· Participates in conferences, meetings, and general assemblies as necessary.
· Complies with all GNOA policies and procedures and the policies of GNOA’s business partners.
· Maintains a professional and courteous demeanor at all times; shows good judgment and discretion.
· Performs other duties and special projects as assigned to meet company needs.
· Participate in meetings and committees as appropriate.
· Comply with all SHFB policies and procedures.
· Maintain professional, positive, and courteous manner.
· Perform other duties as assigned to meet company needs.

Education: Bachelor’s degree in social sciences, nutrition, or other related degree preferred.

Experience: Bilingual in Spanish and English required. Experience working with community organizations and diverse populations including low-income residents. Nonprofit social service background preferred.

Skills and Capabilities:
The ideal candidate will possess many of these professional and personal abilities and attributes.
· Knowledge of hunger and poverty issues.
· Ability to read, comprehend, and follow verbal and written instructions, particularly state and federal regulations and governmental reporting guidelines.
· Attention to detail and the capacity to produce accurate work is essential.
· Advanced-level knowledge of MS Office applications with the ability to generate outreach materials such as business letters, flyers, pamphlets, etc.
· Strong interpersonal and communication skills and an interest in working with low-income and ethnically-diverse populations.
· Must be able to maintain the highest level of confidentiality when handling client and/or company information.
· Exceptional telephone etiquette, appointment setting, and follow-up skills.
· Willingness to work nontraditional, flexible work hours (i.e., evenings and weekends as needed).
· Ability to handle significant travel within targeted parishes; must have reliable transportation, valid driver’s license, and current auto insurance.
· Commitment to company mission and values.

Allowable Substitution: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.

How to Apply:
Internal Candidates:
1. Consult with your supervisor before applying.
2. Submit your updated resumé to the HR office for consideration by October 7.
Note: Applying for a position does not automatically qualify an employee. The company reserves the right to simultaneously seek internal and external candidates.

External Candidates
1. Email resumé and cover letter (with salary requirements) to:
2. Type “Community Advocate” as the only content in the subject line of your email.

Second Harvest Food Bank is an equal opportunity employer.


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